Mental Health

Central Iowa Community Services (CICS)

Warren County Office


1007 S. Jefferson Way Indianola, IA 50125
Phone: 515-961-1068
Fax: 515-961-1142

Office Hours

8:00 a.m. – 4:30 p.m.
Monday – Friday

General Assistance

Central Iowa Community Services

Central Iowa Community Services (CICS) was formed under Iowa Code Chapter 28E to create a mental health and disability service region in compliance with Iowa Code 331.390. Non-Medicaid mental health and disability services funding is under the control of the CICS Governing Board in accordance with Iowa Administrative Code 441-24.13 (331.391)

Governing Board (IC 331.390) CICS organizational structure assigns the responsibility for the non-Medicaid funded MH/DS services with the Governing Board. Member counties appoint one member from the County Board of Supervisors (or designee) and an alternate member to serve as a Director on the Governing Board. The Governing Board shall include two ex-officio and non-voting representatives: one representing a children’s behavioral health support provider and one from service providers in the region. No member shall be an employee of the Department of Human Services.

The Boards meets the third Thursday of the month at 1:00 p.m. at the Story County Administration building in Nevada. These meetings are open to the public.

MH/DS Advisory Committee

MH/DS Advisory Committee (IC 331.390(2)e; 331.392.(2)i;IAC 441-25.14.(1)i)CICS shall encourage stakeholder involvement by having a regional advisory committee assist in developing and monitoring the plan, goals and objectives identified for the service system, and to serve as a public forum for other related MH/DS issues. The MH/DS Advisory Committee shall represent stakeholders which shall include, but not be limited to, individuals, family members, officials, and providers of both children and adult services.

If you are interested in serving on the CICS Advisory Committee, please reach out to the CICS –Warren County office.

Emergency Services

24-Hour Crisis Line | 844-258-8858

From 9 a.m. – 3 p.m., Monday – Friday you can also chat one-to-one online at or by texting 800-332-4224. All contacts are confidential.

Mobile Crisis Response is also available through the crisis line 24/7. Mobile Crisis Response is a service that provides teams of professionals that can provide on-site, face-to-face mental health services for an individual or family experiencing a mental health crisis. They can respond wherever the crisis is occurring – in an individual’s home, the community, or other locations where an individual lives, works, attends school, or socializes.

A crisis is any stress or pressure that hat become too great for you to cope with alone.

“Crisis” can mean different things to different people. A crisis could be a major loss – the death of a loved one, a divorce, or a serious illness. Or it could be a series of smaller problems that have compounded and become overwhelming.

Because crisis can happen to anyone, the crisis phone line provides trained, compassionate counselors 24/7.

For emergency situations always call 911.

988 Suicide and Crisis Lifeline

If you believe someone is a danger to themselves or others, you can contact 9-1-1 after hours, or file a civil commitment at the Warren County Clerk of Court Office during business hours.

Connecting with CICS

Central Iowa Community Services will maintain local county offices as the foundation to the service delivery system.
Through the Warren County office, can you find assistance with:

  • Funding eligibility determination for mental health services
  • Service Coordination services for individuals not appropriate for Medicaid funded Case Management Services
  • Information and referral for mental health and disability services.
Who is eligible for funding?
  • People who have a mental illness, intellectual disability, brain injury, or developmental disability; AND
  • Meet specified income and resource guidelines; AND
  • Reside in the CICS region
What if I need help filling out the form?

Applicants may complete the form themselves or receive assistance from Community Services staff.